You have the right to exchange or return your products (for a full refund) within 14 days of receiving them. The products have to be unused with labels and packaging intact. When you return or exchange a product, you must cover shipping charges. As soon as we receive them, we will exchange your products or give you a full refund, depending on your wish. However, you will not be reimbursed for the original shipping charges. We do not take responsibility for any products lost during the return shipping.
How to return or exchange products
Contact us at firstname.lastname@example.org and state your order number, which products you wish to return and the reason for the return. Then we will contact you with the proper instructions. If you do not contact us before returning the products, you run the risk of not receiving your refund or exchange. We do not take responsibility for any lost packages.