1. GENERAL TERMS AND CONDITIONS, SCOPE AND APPLICABILITY

2. PARTIES TO THE TRANSACTION OF PURCHASE AND SALE

3. PRICES

4. . SHOPPING CART, PLACING OF ORDERS AND PAYMENT FOR ORDERS

5. DELIVERY TIME AND CONDITIONS OF DELIVERY

6. CANCELLATION OF ORDERS AND RETURNING PRODUCTS

7. PROCEDURE FOR SUBMITTING CLAIMS

8. PERSONAL INFORMATION AND THE USE THEREOF

9. AMENDMENT OF THE TERMS AND CONDITIONS, SETTLING OF DISPUTES

1. GENERAL TERMS AND CONDITIONS, SCOPE AND APPLICABILITY

1.1. These terms and conditions of purchasing of Mediron E-store (hereinafter the Terms and Conditions) regulate the legal relationships between the administrator of Mediron E-store located at the address www.mediron.ee (hereinafter Mediron), that is MEDIRON OÜ (registry code 11466581, seat Pärnu mnt 463, Tallinn 10916, tel. +372 655 7336, e-mail info@mediron.ee; hereinafter the Seller), and a user of Mediron (hereinafter the Buyer) arising from using Mediron and the transactions concluded in the course thereof, as well as the general terms and conditions of using Mediron.

1.2. Prior to concluding a contract of purchase and sale for the Goods, the Buyer shall confirm that they have read the Terms and Conditions, agree to fulfil and follow them, and treat them as binding conditions of the transaction concluded with the Seller. The Buyer cannot enter into a contract of purchase and sale for the Goods with the Seller without accepting the Terms and Conditions.

1.3. The service of Mediron enables the Buyer to enter into a contract of purchase and sale with the Seller in the online environment of Mediron for the item(s) (hereinafter the Goods) sold in Mediron.

1.4. In addition to the Terms and Conditions, the legal relationships arising between the Seller and the Buyer in connection with using Mediron are also governed by the acts of law in force in the Republic of Estonia, which the Seller and the Buyer shall proceed from in settling any issues that are not covered separately in the Terms and Conditions.

1.5. The Seller shall have the right to amend and complement these Terms and Conditions and the prices due to the development of Mediron E-store and in the interests of better and safer use of the online store. Any amendments and complements to the Terms and Conditions or the prices shall be communicated through the website www.mediron.ee. Any amendments and complements to the Terms and Conditions and the prices shall enter into force after publishing of the corresponding amendment or complementation on the website www.mediron.ee. In the event of the Buyer having placed an order before entry into force of amendments to the Terms and Conditions, the terms and conditions that were valid at the time when the Buyer submitted the order shall be applied to the legal relationship formed between the Buyer and the Seller, unless established otherwise in the law or these Terms and Conditions.

2. PARTIES TO THE TRANSACTION OF PURCHASE AND SALE

2.1. The Seller is the company administrating Mediron with the business name of MEDIRON OÜ (registry code 11466581, seat Pärnu mnt 463, Tallinn 10916, tel. +372 655 7336, e-mail info@mediron.ee).

2.2. The Buyer can be any natural person who is at least 18 years old or any legal person who confirms prior to concluding the transaction of purchase and sale that they have read the Terms and Conditions, agree with them and shall undertake to fulfil them.

2.3. If a Buyer who is a natural person is younger than 18 years of age, the Buyer shall confirm by concluding the transaction of purchase and sale that the transaction concluded between the Buyer and the Seller has been approved by the Buyer’s legal representative beforehand pursuant to the law or that the Buyer fulfils the transaction with means provided to them for this purpose or for using at their own discretion by their legal representative or a third party with the legal representative’s consent.

3. PRICES

3.1. The prices of all Goods sold in Mediron E-store are presented in euros and inclusive of value added tax at the rate in force in the Republic of Estonia at the time of concluding the transaction of purchase and sale, as well as other state taxes and taxes imposed by the local municipality.

3.2. A delivery charge is added to the price of the purchased products (except in the case of special offers); the delivery charge is calculated in the Buyer’s shopping cart and in the checkout.

3.3. The Seller shall have the right to change the prices of the Goods at any time without giving prior notice. In the event of the Seller changing the prices of the Goods after the Buyer has placed an order for the Goods, the Seller shall sell the Goods to the Buyer at the price that was valid at the time of concluding the transaction of purchase and sale, i.e. at the moment when the Buyer paid for the Goods pursuant to article 4.10, 4.11 or 4.12 of the Terms and Conditions and the transaction of purchase and sale was deemed concluded pursuant to article 4.13 of the Terms and Conditions. If the new price is more favourable than the price that was valid at the moment when the Buyer concluded the transaction of purchase and sale, the Buyer shall not have the right to request compensation of the price difference by the Seller or sale of the Goods at the more favourable price which was established after concluding of the transaction of purchase and sale. However, if the new price of the Goods is higher than the price that was valid at the moment of concluding the transaction of purchase and sale, the Buyer shall have the right to withdraw from the transaction of purchase and sale pursuant to article 6.1 of the Terms and Conditions as established in article 6.3 of the Terms and Conditions.

3.4 In the event of the price of a product having been entered incorrectly by the Seller and the Buyer being notified thereof before or after the Buyer has placed the order and the Seller and the Buyer failing to reach an agreement regarding a new price, the Seller shall have the right to withdraw from the sales transaction, cancel the Buyer’s order and return the amount paid for the order.

4. SHOPPING CART, PLACING OF ORDERS AND PAYMENT FOR ORDERS

4.1. Placing an order shall not constitute concluding of a contract of purchase and sale. A contract of purchase and sale is concluded and obligations arise only upon fulfilling of article 4.13 of the Terms and Conditions.

4.2. The Buyer shall take into consideration in using Mediron that due to the technical peculiarity of the stock accounting of Mediron, the stock on hand reflects the actual situation with a time shift and may differ from the actual situation. The Buyer shall also take into consideration that the Goods desired by the Buyer are only reserved for the Buyer from the Seller’s inventory after the Buyer has paid for the Goods on the conditions specified in the Terms and Conditions. Thus, the Seller shall not be held liable for situations where the Goods desired by the Buyer are marked as “In stock” when the Buyer starts placing the order, but at the moment of concluding the transaction of purchase and sale it appears that the Seller has run out of stock of the Goods wished by the Buyer, “Out of stock”. In such case, no transaction of purchase and sale is concluded between the Seller and the Buyer for these Goods and the Seller shall not be held liable for any potential damage that this may cause to the Buyer.

4.3. In order to conclude a transaction of purchase and sale of selected Goods in the online environment of Mediron E-store, the Buyer shall first add the desired Goods to the Shopping Cart by clicking on the link “Add to cart” located on the product information pages of the Goods throughout Mediron E-store. In the event of the Buyer wishing to purchase more Goods within the same transaction of purchase and sale, the Buyer shall perform the action described above for each of the desired Goods.

4.4. Having chosen the desired Goods and added the goods to the Shopping Cart, the Buyer shall click on the Shopping Cart icon located in the header throughout the website to proceed with the transaction of purchase and sale. The Buyer can increase or decrease the amount of the Goods to be purchased in the Shopping Cart or remove goods from the Shopping Cart. All changes made in the Shopping Cart are renewed automatically on the basis of the corresponding command click. The amount of the Goods can also be increased or decreased without entering the Shopping Cart, on the product pages of the Goods.

4.5. In order to finalise the order, click on the link “CHECKOUT”. You will be directed to the page for finalising the order.

4.6. Pursuant to article 3.2 of the Terms and Conditions, a Delivery Charge is added to the price of the Goods added to the Shopping Cart by the Buyer. The Delivery Charge is automatically added to the amount to be paid for the Goods by the Buyer in the Shopping Cart and is visually displayed as a separate article in the Shopping Cart depending on the delivery method selected by the Buyer.

4.7. Before the order is accepted by the Seller, the Buyer shall enter their contact information by filling in a form with their personal information (first name, surname, destination of the Goods: city, address, postal code; contact telephone number, e-mail address; in the case of a legal person, the business name and legal address of the legal person, destination of the Goods, first name and surname of the representative).

4.8. When the Buyer has made final decisions concerning the Goods to be purchased, entered their contact information, and would like to proceed with concluding the transaction of purchase and sale, the Buyer shall choose a suitable delivery method and payment method for the order. Regarding the payment methods, the Buyer can choose whether they would like to pay for the Goods:

4.8.1. by choosing “Bank link” as the method of payment; clicking on the link “Submit order”, after which the Buyer is directed to an online banking website, where it is possible to pay for the order in the full amount. Then, the order confirmation is sent to the Buyer’s e-mail address.

4.8.2. by transfer (the button “Bank transfer”). Products can be paid for through links to the banks Swedbank, SEB, LHV, and Nordea.

4.8.3. by VISA or Master credit card (the button “Paying by credit card”).

4.9. The Buyer shall grant the Seller the right to use the personal data entered by the Buyer (including name, phone number, address, e-mail and bank details) for processing the order and sending goods to the purchaser. The Seller confirms that all of the Buyer’s personal information that becomes known in the course of using Mediron and concluding transactions of purchase and sale shall be treated as confidential information.

4.10. In order to conclude a transaction of purchase and sale, when filling in the order form, the Buyer shall check the box “I have read and consent to Mediron’s terms and conditions of purchasing”, by which the Buyer confirms that they have got acquainted to the Terms and Conditions, understand the Terms and Conditions, and agree to conclude the transaction of purchase and sale with the Seller on the conditions established in the Terms and Conditions.

4.11. If the Buyer has chosen “Paying through online bank” as the payment method (article 4.8.1 of the Terms and Conditions), the Buyer shall click on the link “Submit order” after entering their personal information into the form, after which the Buyer is directed to the online bank chosen by them. After making the payment in the online bank, the Buyer shall click on the button “Return to the merchant”, which results in the Seller receiving confirmation from the bank of payment for the Goods by the Buyer. In the event of the Buyer failing to click on the button “Return to the merchant”, the Seller shall not be held liable for the Buyer not receiving the ordered Goods or any potential damage arising therefrom, as this is a case of a clear omission by the Buyer.

4.12. If the Buyer has chosen “Bank transfer” as the payment method (article 4.8.2 of the Terms and Conditions), the Buyer shall click on the link “Submit order” after entering their personal information into the form, after which the Seller shall send an invoice for the Goods to the e-mail address specified by the Buyer in the form. In order to conclude the transaction of purchase and sale, the Buyer shall pay the invoice sent by the Seller by using the method chosen by them.

4.13. The transaction of purchase and sale between the Buyer and the Seller shall be deemed concluded when the Seller has received confirmation of payment for the Goods in full and the full amount specified in the invoice has been received on the Seller’s bank account. In the event of successful completion of the order and concluding of the contract of purchase and sale, the Seller shall send an electronic confirmation of the taking effect of the order (confirmation of payment for the order) to the e-mail address specified by the Buyer.

4.14. In the event of the Buyer failing to pay for the Goods included in the order within the term of payment specified in the order (as a rule, 3 working days, unless the Seller has specified otherwise) after finalising the order, the Seller shall automatically cancel the order and there shall be no contract of purchase and sale for the Goods concluded between the Buyer and the Seller.

4.15. Please pay attention when filling in the fields on the page for finalising the order, as quick and trouble-free delivery of the products purchased by the Buyer depends on the accuracy and correctness of this information.

5. DELIVERY TIME AND CONDITIONS OF DELIVERY

5.1. The Seller shall commence fulfilling the transaction of purchase and sale immediately after concluding of the transaction of purchase and sale pursuant to article 4.13 of the Terms and Conditions by issuing the Goods that form the object of the transaction of purchase and sale to an appropriate shipping company, depending on the selected delivery method, for delivery to the destination specified by the Buyer.

5.2. After concluding of the transaction of purchase and sale pursuant to article 4.13 of the Terms and Conditions, the products shall be delivered to the courier company within 48 hours. In the event of a delay in handing the products over to the courier company, the Seller shall notify the Buyer thereof via the telephone number or e-mail address provided by the Buyer in the course of placing the order within 3 working days from the date on which the transaction of purchase and sale was concluded pursuant to article 4.13 of the Terms and Conditions.

5.3. The courier company shall deliver the products to the address or parcel terminal selected by the Buyer in the course of placing the order, depending on the delivery method chosen by the Buyer. The delivery destination cannot be changed at a later time.

5.4. In the event of it appearing after concluding of the transaction of purchase and sale that the Seller is out of stock of the Goods purchased by the Buyer and the Goods must be ordered from the supplier of the Goods and it is obvious that delivery of the Goods within the delivery time specified in the Terms and Conditions is not possible, or in the event of other situations in which timely delivery of the Goods is not possible due to circumstances which the Seller is not responsible for, the Seller shall notify the Buyer thereof via the contact telephone or e-mail address provided by the latter in the course of placing the order as soon as possible, but not later than within 3 working days from the date on which the contract of purchase and sale was concluded pursuant to article 4.13 of the Terms and Conditions, and shall also notify the Buyer of the delivery time of the Goods ordered by the Buyer. In the event of the Buyer losing interest in buying the Goods due to the longer delivery time of the Goods, the Buyer shall have the right to withdraw from the contract of purchase and sale on the basis established in article 6.1 of the Terms and Conditions.

5.5. In the event of a delay in the delivery of the Goods to the destination or any other misunderstanding related to the delivery being caused by inaccurate or incorrect personal information submitted by the Buyer in the course of placing the order, the Seller shall not be held liable for such delay and the Buyer shall not have the right to withdraw from the contract of purchase and sale on the basis of article 6.1 of the Contract.

6. CANCELLATION OF ORDERS AND RETURING PRODUCTS

6.1. The Buyer shall have the right to cancel the order after paying for the products but before delivery of the goods, including in a situation where a transaction of purchase and sale has been concluded between the Buyer and the Seller pursuant to article 4.13 of the Terms and Conditions, but the delivery of the goods to the destination specified by the Buyer is delayed, exceeding the delivery time specified in the Terms and Conditions due to a reason caused by the Seller or if the price of the Goods has increased compared to the moment when the transaction of purchase and sale of the Goods was concluded. The Buyer shall have the right to withdraw from such contract within 3 working days from the date on which the Buyer is notified by the Seller of the delay in the delivery of the Goods and the reasons of the delay, by sending a corresponding notice to the Seller’s e-mail address, info@mediron.ee, including the invoice number and the Buyer’s bank account number.

6.2. A Buyer who is a natural person shall have the right to withdraw from the contract of purchase and sale within 14 calendar days from the date on which the Goods were received. Receipt of the Goods is proved by the Buyer’s signature on the delivery note alongside the date on which the Goods were received. In order to withdraw from the contract of purchase and sale, the Buyer shall submit a written (e.g. e-mail) application for withdrawal to the Seller within the above mentioned period of time, in which the Buyer shall specify whether they would like to have the price paid for the Goods refunded through withdrawal from the contract or exchange the goods purchased for some other Goods offered by the Seller and, depending on the goods, the Buyer shall also enclose photographs of the Goods and the packaging of the Goods to the application, on the Seller’s request. The Seller reserves the right to request additional photos of the Goods to be returned, if necessary. The returned Goods shall be unused. In the event of disregarding this condition, the Seller shall have the right to refuse to accept the return of the Goods.

6.3. In the event of the Buyer withdrawing from the contract, the Seller shall refund the Buyer the amount paid for the Goods. The Seller shall transfer the money for the returned Goods back to the Buyer to the same bank account from which the money was received and the transaction shall be performed within 14 calendar days from the date on which the Seller received the application regarding the withdrawal at the latest, provided that the Buyer has returned the Goods to the Seller within the same period of time, the Goods are in conformity with the requirements established in article 6.4 of the Terms and Conditions, and there is no basis for decreasing the amount to be refunded to the Buyer or for settling of accounts pursuant to article 6.5 of the Terms and Conditions, or if this clause is applied due to article 3.4.

6.4. The Goods returned by the Buyer shall be complete (including all items that were in the package, including accessories and all packaging thereof). If the Goods purchased were subject to a campaign which involved some other product being delivered with the Goods, the Buyer shall return the whole set, i.e. the Goods as well as all other products. The returned Goods shall be unused and in original packaging. Should it appear that the Goods have been used, the Seller shall have the right to refuse to accept the return or proceed on the basis of the principle of reasonable use or request compensation of the decrease in the value of the item. The packaging of the returned Goods shall not be damaged and shall be of marketable appearance.

6.5. In the event of a product being returned in a deteriorated condition and the deterioration being caused by (i) circumstances that did not depend on the Seller; and (ii) as a result of abnormal use of the product, the Seller shall have the right to discount the decrease in the value of the product from the amount paid for the product by the Buyer that is due to be refunded to the Buyer. For settlement of accounts, the Seller shall send to the Buyer an application for settling of accounts to the e-mail address provided by the Buyer upon submitting the order. In the event of the Buyer not agreeing with the decrease in the value specified in the notice for settling of accounts, the Buyer shall have the right to involve an independent expert to determine the decrease in the value of the product. The expenses related to the expert assessment shall be divided equally between the Buyer and the Seller, except in the event of the position of one of the parties being found decidedly unsubstantiated. In such case, the expenses related to the expert assessment shall be covered by the party whose position was proved decidedly unsubstantiated.

7. PROCEDURE FOR SUBMITTING CLAIMS

7.1 The products sold from the online store are subject to the 2-year time period for submitting claims established with subsection 218 (2) of the Law of Obligations Act.

7.2 The Buyer has the right to turn to the online store within two months of the occurrence of a defect by e-mailing to info@mediron.ee.

7.3. Seller is not liable for any defects arising after delivering the goods to the Buyer.

7.4. If goods bought from the Mediron online store have defects for which the Seller is responsible, the Seller will repair or replace the defective goods. If the goods cannot be repaired or replaced, the Seller shall return to the Buyer all of the payments involved in the contract of sale.

7.5. The Seller will respond to the consumer´s complaint in written form or in a form that enables written reproduction within 15 days.

8. PERSONAL INFORMATION AND THE USE THEREOF

8.1. The Buyer shall grant the Seller the right to use the personal data entered by the Buyer (including name, phone number, address, e-mail and bank details) for processing the order and sending goods to the purchaser. The Seller confirms that all of the Buyer’s personal information that becomes known in the course of using Mediron and concluding transactions of purchase and sale shall be treated as confidential information.

8.2. The source of the personal information is formation of a customer relationship upon registration of an order in the online store.

8.3. The registered personal information includes the information about the service user’s order: first name (first names), surname, telephone, e-mail, street, house/flat, town/settlement, postal code, consent to the terms and conditions of purchasing of the online store.

8.4. The personal information is processed by MEDIRON OÜ, registry code 11466581, seat Pärnu mnt 463, Tallinn 10916.

8.5. The Buyer’s personal information that is required for delivering the Goods to the service user are forwarded to the company providing the courier service.

8.6. Protection of personal information is ensured by applying all security measures established in the law.

8.7. The provider of the service shall not forward the registered personal information to unauthorised persons.

8.8. The Seller reserves the right to forward the personal information concerning the service user to persons who have a legal right to obtain such information and who process the information to fulfil an obligation established in the law and to persons who have a legal right to obtain such information and the information is forwarded to protect the life, health or freedom of the service user or another person.

8.9. The Buyer shall have the right to check the personal information about them, make changes to the information or request removal of the personal information from the register.

8.10. The Buyer consents to the Seller sending the order confirmation to the e-mail address entered in the course of placing the order.

8.11. The Buyer consents to the Seller sending sales offers to the e-mail address entered in the course of placing the order if the Buyer has checked the box to give the corresponding consent on the web page for placing the order.

9. AMENDMENT OF THE TERMS AND CONDITIONS, SETTLING OF DISPUTES

9.1. The Seller reserves the right to amend the Terms and Conditions partially or wholly, unilaterally and without giving prior notice thereof. Any amendments shall enter into force upon publishing on the website of Mediron, www.mediron.ee. In the event of the Buyer having placed an order before entry into force of the amendments to the Terms and Conditions, the Terms and Conditions that were valid at the moment when the Buyer placed the order shall be applied to the legal relationship between the Buyer and the Seller, unless established otherwise in the law or in the Terms and Conditions.

9.2. The parties of the Terms and Conditions shall be liable in front of one another for any damages caused by violating the Terms and Conditions in the cases and in the extent established in the legislation of the Republic of Estonia. The Seller shall not be held liable for the damage caused to the Buyer or for delayed delivery of the Goods if the damage or delayed delivery of the Goods is caused by circumstances that were out of the Seller’s control and the arising of which the Seller did not and could not foresee (Force Majeure).

9.3. The parties shall attempt to settle any disputes arising between the Buyer and the Seller in the course of using Mediron and concluding and fulfilling the contract of purchase and sale by negotiations. In the event of not reaching an agreement, the Buyer shall have the right to turn to the Consumer Protection Board or to the court for protection of their rights. In the event of turning to the court, the Buyer and the Seller have agreed to use a court in the jurisdiction of which the Seller is located.